FAQs
Here you'll find answers to the questions our customers ask most. If you can't find an answer to yours, get in touch through our contact form.
Ordering is very straightforward:
- Choose the items you like and add them to your basket, checking that the size and colour are correct.
- Open your basket to review the items you've selected and the total amount. Shipping costs are added at checkout.
- When you're done, review your order and click «place order».
- Fill in the details we need to process your order and select the shipping and payment method available in your country.
- Once the order goes through, you'll receive a confirmation email with your order reference.
You don't need an account to order on the website. You only need to give us your basic contact details: name, email, phone number and delivery address. We do recommend creating an account so you can keep better track of your orders from «My account» and stay up to date with our news. To order through the app, however, you do need to be registered.
You'll receive a confirmation email immediately after ordering. If it doesn't arrive, contact our customer service team to check that the order was placed correctly and ask us to resend the confirmation. You'll also get an email once your order is handed over to the carrier. The carrier may then contact you with an approximate delivery date.
Yes. You can check your order status using the «track your order» link in your confirmation email. If you have an account, you can also see all your orders under «My account» → «Orders».
You can cancel your order for 1 hour after confirming the purchase, as long as it hasn't yet entered picking at the warehouse. This option is occasionally unavailable. If that's the case, contact customer service to check whether cancelling is still possible. If it isn't, you'll need to accept the delivery and then return it.
All orders are subject to stock availability. If we can't ship an item because of a stock or supply issue, you'll receive an email letting you know and we'll refund the full amount of the item we couldn't send.
Yes. You can add the tote bag to your online order for an extra charge. Because of the nature of this item, it can't be exchanged or returned.
The order amount is charged to your card at the moment you confirm the purchase. Until payment has been completed, the order will not be confirmed and the selected products will not be reserved.
You can currently use:
Credit or debit card. If you're registered, you can save your card details for future purchases.
PayPal.
Apple Pay / Google Pay, available on the mobile version of the website and in the app.
If the size you're after is sold out, go to the product page, select the size and click «I WANT IT!». We'll ask for an email address so we can let you know if it comes back in stock.
If that option doesn't appear, the item isn't due to be restocked.
We also recommend subscribing to our newsletter and following us on social media to keep up with new arrivals.
We work to make the images and colours of our products as true to life as possible.
That said, things like screen calibration or display settings can make an item look slightly different. If you have any questions about a product, feel free to contact us.
All sizes shown follow continental European sizing.
On each product page you'll find the «What's my size?» option, where you can enter a few details to help you find your ideal size. You can also check our size guide.
We offer:
Delivery to store
Available in Spain, Portugal and France. It's free. During checkout you can select the store where you'd like to collect your order. This method may be temporarily unavailable during certain promotional periods.
Home delivery
Shipping costs vary depending on the delivery location. You'll see the exact cost during checkout once you select your shipping zone.
Delivery to a drop-off point
Available in Spain, Portugal, France, Belgium, the Netherlands, Germany and Italy. You'll receive a PIN by email to present when collecting your order. The order will be held for 8 calendar days.
Orders are shipped from Spain using a range of carriers.
Once your order is with the carrier you'll receive an email with everything you need to track it.
For security reasons, we can't guarantee delivery to PO boxes, hotels, aparthotels, halls of residence, holiday apartments, freight agencies, logistics platforms or similar addresses.
Please make sure your contact and delivery details are correct: errors in this information can cause delays for which Brownie can't be held responsible.
You can see the up-to-date list of countries we ship to, and go to the right site for each market, from the «Choose your country» option
Delivery times depend on the country, the time of year and conditions at the time of ordering.
The current delivery time is shown during checkout, both on the website and in the app.
Orders are prepared and dispatched from our warehouse in Barcelona. Saturdays, Sundays and public holidays aren't counted in delivery times. National, regional and local holidays affecting the logistics centre or the destination market are also taken into account.
Yes. You have 30 days from the delivery date to change your mind and return all or part of your order.
Items must be unworn and in perfect condition.
There are a few exceptions:
- Costume jewellery, accessories, candles and fragrances must keep their original packaging intact.
- Briefs can't be exchanged or returned for hygiene reasons.
- Bikinis and swimsuits must keep their hygiene sticker.
- Personalised items can't be returned.
- Items offered at basket, tote bags and gift wrapping, aren't eligible for return.
You can request it from your customer profile, in your order history or the returns section of the app, or through this link, where you'll be asked for your email and order number.
If you ordered as a guest, you'll need to sign in with the email linked to the purchase and you'll receive a verification code to continue.
You must list every item you want to return in the request, and submit a separate request for each order. Items from different orders can't be combined in the same parcel.
Once the request is approved, you'll receive an email with instructions. A courier will collect the items within 24 to 72 working hours.
The refund will be issued within a maximum of 15 working days after collection, to the same payment method used for the purchase.
• Argentina: 25,00 €
• Bulgaria: 20,00 €
• Canadá: 25,00 €
• República Checa: 9,68 €
• Chile: 25,00 €
• Croacia: 14,68 €
• Dinamarca: 14,68 €
• Ecuador: 25,00 €
• Eslovaquia: 14,68 €
• Eslovenia: 9,68 €
• Estados Unidos: 25,00 €
• Estonia: 14,68 €
• Finlandia: 26,00 €
• Grecia: 9,68 €
• Hungría: 9,68 €
• Irlanda: 9,68 €
• Lituania: 20,00 €
• Luxemburgo: 16,00 €
• Noruega: 29,00 €
• Panamá: 25,00 €
• Perú: 25,00 €
• Polonia: 9,68 €
• Rumanía: 14,68 €
• Serbia: 25,00 €
• Suecia: 9,68 €
• Suiza: 29,00 €
• Ucrania: 25,00 €
Yes. You can subscribe to our newsletter to get the latest Brownie news and new arrivals straight to your inbox.
Yes. You can unsubscribe from the most recent newsletter you received by clicking «unsubscribe» at the bottom of the email.
Yes. Gift wrapping is available in two sizes: small and large.
The envelope comes inside the parcel, along with stickers to cover the prices on the product labels.
If you're registered on the app and have notifications switched on, you'll receive a promo code for your birthday. Remember to add your date of birth to your profile.
